Privacy Policy

Last Updated: August 28, 2026

At Aanchal Noor, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Aanchal Noor ("we", "us", or "our") collects, uses, stores, and shares your personal information when you visit our website, purchase our products, contact us, create an account, or otherwise interact with our online store and services.

Our online store is powered by Shopify, which provides the e-commerce platform we use to offer our products and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect the following types of information.

Personal & Contact Information

This may include:

Name
Email address
Phone number
Billing address
Shipping address

Order & Transaction Information

When you make or attempt to make a purchase, we may collect information such as:

Products purchased
Products added to your cart
Order history
Returns, exchanges and cancellations
Payment status
Shipping and delivery information

Payment Information

Payments are processed using Shopify and/or third-party payment providers.

Depending on the payment method you choose, payment providers may process information such as your card, bank account, UPI, wallet, or other payment-related information.

We do not necessarily receive or store your complete payment-card details directly.

Account Information

If you create a customer account, we may process information associated with your account, including your login details, preferences, saved information, and order history.

Device & Usage Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Products viewed
Website interactions
Referral information
Cookie and similar technology information

Your existing policy also provides for collection of device and website-usage information.

2. How We Collect Your Information

We may collect information:

Directly from you when you place an order, create an account, contact us, or submit information.
Automatically when you browse or interact with our website.
Through cookies and similar technologies.
From Shopify.
From payment providers.
From shipping and fulfilment partners.
From analytics, advertising, marketing, and other service providers we use to operate our store.

These sources are also reflected in your existing Shopify privacy policy.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil orders.
Process payments.
Arrange shipping and delivery.
Provide order confirmations and shipping updates.
Handle returns, exchanges and refunds.
Provide customer support.
Maintain customer accounts.
Remember your preferences.
Improve our website and shopping experience.
Recommend relevant products.
Detect and prevent fraud or misuse.
Protect the security of our website.
Comply with applicable legal and regulatory requirements.
Send marketing communications where permitted.

We only use personal information for legitimate business purposes and as permitted or required under applicable law.

4. Marketing Communications

If you subscribe to our marketing communications or otherwise permit us to contact you for promotional purposes, we may send information about:

New arrivals
Product launches
Sales
Special offers
Discount codes
Other Aanchal Noor updates

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Opting out of marketing does not prevent us from sending essential transactional communications, such as order confirmations, payment information, shipping updates, or customer-support messages.

Your existing policy similarly allows customers to unsubscribe while continuing to receive order-related communications.

5. Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

Keep the website functioning correctly.
Remember customer preferences.
Maintain shopping-cart functionality.
Understand how customers use our website.
Measure website performance.
Prevent fraud.
Improve our services.
Measure marketing campaigns.
Provide relevant advertising where permitted.

Your browser may allow you to block or delete cookies. However, disabling certain cookies may affect some website functionality.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

6. How We Share Personal Information

We do not disclose personal information except as necessary to operate our business, provide our services, comply with applicable law, or as otherwise described in this Privacy Policy.

We may share relevant information with service providers such as:

Shopify
Payment processors
Courier and shipping companies
Fulfilment providers
Website and hosting providers
Analytics providers
Customer-support providers
Marketing and advertising providers
Fraud-prevention and security providers

For example, we need to provide relevant name, address, phone, and order information to delivery partners so they can deliver your order.

Your current policy similarly provides for sharing with Shopify, payment processors, fulfilment/shipping providers and other vendors.

7. Shopify

Our store is powered by Shopify.

Shopify processes certain information about visitors and customers to provide its e-commerce services and help us operate our online store.

Information submitted through our store may therefore be processed by Shopify and its service providers.

Shopify may process information in countries other than the country where you live. Your current policy already explains this relationship and Shopify's role in processing information.

You should also review Shopify's Consumer Privacy Policy for more information about how Shopify handles personal information.

8. Shipping & Payment Partners

We may provide personal information necessary to process your transaction and deliver your order to payment providers, banks, payment gateways, logistics providers, and courier companies.

These third parties may process your information according to their own privacy policies and applicable legal obligations.

9. Advertising & Analytics

We may use analytics and advertising services to understand website performance, measure marketing effectiveness, and improve our customer experience.

Depending on the tools installed on our Shopify store, these services may process information about your device and interactions with our website.

Where required by applicable law, personalized advertising or non-essential tracking will be subject to appropriate notice, consent, or opt-out mechanisms.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing and maintaining orders.
Providing customer service.
Maintaining accounts.
Resolving disputes.
Preventing fraud.
Meeting accounting, tax, regulatory, and other legal obligations.
Enforcing our agreements.

Retention periods may differ depending on the type of information and applicable legal requirements.

This is consistent with the retention approach in your existing policy.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You should avoid sending sensitive payment or confidential information to us through unsecured communication channels.

12. Your Privacy Rights

Depending on applicable law and your location, you may have rights relating to your personal information, including the ability to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Request information about how your personal information is processed.
Exercise other privacy rights provided under applicable law.

Your existing policy already provides access, deletion, correction and portability rights.

To make a privacy request, contact us using the details at the bottom of this policy.

We may need to verify your identity before completing certain requests.

13. Children's Privacy

Our online store is not intended specifically for children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the request and take appropriate action.

14. International Data Processing

Shopify and some of our service providers may process or store information outside India.

Where personal information is transferred internationally, such processing will be handled in accordance with applicable data-protection requirements.

Your existing policy already informs customers that information may be transferred, stored, and processed outside their country of residence.